Zachry Hospitality Staybridge Suites Hotel Downtown Convention Center- Guest Service Agent in San Antonio, Texas
At Staybridge Suites® we want our guests to feel like part of the family, which means we need you to:
Be down-to-earth by being straightforward and natural
Be thoughtful by being perceptive, caring and accommodating
Be sociable by being upbeat, involved and friendly
Be reliable by being professional, a team player and resourceful
Create 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations.
DUTIES AND RESPONSIBILITIES
Handling cash and balancing cash drawer at closing of shift
Making and canceling reservations in an accurate and time effective manner.
Selling rooms to any potential walk in guests.
Give personal attention, takes personal responsibility and uses teamwork when providing guest services.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides guests with assistance at the front desk during the check in and check out process and throughout the guest’s stay.
Responds to guest inquiries for information. Arranges for services requested by guest, and performs other duties as required to provide fast and friendly genuine hospitality.
Greeting guest as they enter and exit the hotel.
Ability to multi-task in a high paced environment by maintaining a calm and level headed demeanor.
Ability to answer and operate hotel switchboard.
Being cross-trained in all functions of the front office department: AM and PM front desk shifts, switchboard, Reservations etc.
Providing excellent customer service as per hotel standards.
Providing Information regarding the hotel, city attractions, activities etc.
Ensuring constant and accurate lines of communication amongst departments are kept.
Issue room keys and adhere to hotel’s guest safety and security procedures to ensure both guest and employee safety.
Clean and maintain lobby and common areas, such as restocking supplies and wiping down front desk and other work areas.
Post charges to guest bills such as room charge, food, telephone calls etc.
As well as any other job duties instructed by management.