Zachry Hospitality Staybridge Suites Hotel Downtown Convention Center- Guest Service Agent in San Antonio, Texas

At Staybridge Suites® we want our guests to feel like part of the family, which means we need you to:

  • Be down-to-earth by being straightforward and natural

  • Be thoughtful by being perceptive, caring and accommodating

  • Be sociable by being upbeat, involved and friendly

  • Be reliable by being professional, a team player and resourceful

job overview

Create 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations.

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Handling cash and balancing cash drawer at closing of shift

  • Making and canceling reservations in an accurate and time effective manner.

  • Selling rooms to any potential walk in guests.

PEOPLE:

  • Give personal attention, takes personal responsibility and uses teamwork when providing guest services.

  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

GUEST EXPERIENCE:

  • Provides guests with assistance at the front desk during the check in and check out process and throughout the guest’s stay.

  • Responds to guest inquiries for information. Arranges for services requested by guest, and performs other duties as required to provide fast and friendly genuine hospitality.

RESPONSIBLE BUSINESS:

  • Greeting guest as they enter and exit the hotel.

  • Ability to multi-task in a high paced environment by maintaining a calm and level headed demeanor.

  • Ability to answer and operate hotel switchboard.

  • Being cross-trained in all functions of the front office department: AM and PM front desk shifts, switchboard, Reservations etc.

  • Providing excellent customer service as per hotel standards.

  • Providing Information regarding the hotel, city attractions, activities etc.

  • Ensuring constant and accurate lines of communication amongst departments are kept.

  • Issue room keys and adhere to hotel’s guest safety and security procedures to ensure both guest and employee safety.

  • Clean and maintain lobby and common areas, such as restocking supplies and wiping down front desk and other work areas.

  • Post charges to guest bills such as room charge, food, telephone calls etc.

  • As well as any other job duties instructed by management.