Omni Hotels Room Service Dispatcher in San Antonio, Texas
La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
To properly take all guests’ R/S orders, communicate them to other servers and work to expedite their service. To properly perform all control and revenue related paperwork.
Must follow all MOS or Forbes standards
Responsible for answering the phone within three rings
Take orders for guests and using last names at least three times during interaction
Knowledge on ways to upsell/suggestive sell
Inform the guest about specials in restaurant
Give the approximate time of delivery for the order
Prepare payment of checks
Knowledge of food menu and wine list and daily specials
Know and adhere to al liability laws
Print and distribute hotel reports
Charge all amenities and coffee orders according to SOP
Complete other duties assigned
Attend all designated staff meetings and training sessions
Assist server with set up and breakdown of trays when available
Communicate amenity issues to manager/concierge when necessary
Must have previous food and beverage experience in fine dining or hotel
Room Service experience is preferred
Must be able to work a flexible schedule including weekends and holidays
TABC and Food Handler certifications are required
Cash handling experience preferred
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Category (Portal Searching)Food & Beverage