Randstad Customer Service Representative in San Antonio, Texas

Customer Service Representative

job details:

  • location:San Antonio, TX

  • salary:$10 - $12.75 per hour

  • date posted:Wednesday, March 14, 2018

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_623849

  • questions:sharon.gutierrez@randstadusa.com210-477-1040

job description

Do you have experience as a Customer Service Representative in a call center environment, with excellent phone etiquette skills? Do you have inbound call experience? Are you interested in a new work opportunity? If you're great at helping people over the phone, we'd like to talk to you.

Pay Rate: $10-$12.75 per hour depending on experience

Hours/Shift: Must have open availability; the company is open 7 days a week from 6am-midnight; the sift will be an 8 hour shift, 5 days a week between the time they are open

Key Responsibilities:

  • Responding to telephone inquiries and complaints using standard scripts and procedures

  • Gathering information, researching/resolving inquiries and logging customer calls

  • Communicating appropriate options for resolution in a timely manner

  • Informing customers about services available and assessing customer need

  • Maintaining customer records by updating account information

  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Working hours: 7 days a week, shifts range from 6am-midnight (8 hour shifts)



  • Bilingual highly preferred

  • Excellent communication skills

  • Good job tenure; no job hopping

  • Passion for working with people

  • Ability to multi-task and document calls with proper notation

  • Ability to listen effectively and show patience while working with customers

  • 2 professional references of past supervisors that Randstad may contact directly

  • Agree to background and drug screen

Randstad Staffing is a leading staffing employer for Office and Administration positions in San Antonio. Randstad places quality employees in temporary and permanent positions with our clients each day. If you believe this position is ideal for you, apply online, attach your resume in MS Word and a recruiter will review your information and contact you if your background is a match for this great opportunity.

Thank you for your interest and I look forward to speaking with you soon!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.